Returns & Exchanges

At Zonli, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.